FAQ
How can I start a return process?
To start a return, you can contact us at contact@botr.co. Please note that returns need to be sent to the specified return address.
What should I do if I receive a defective, damaged, or incorrect order?
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. This will allow us to evaluate the issue and resolve it promptly.
What should I do if my parcel is missing?
If you have not received your order or if it was lost in transit, please reach out to us, and we would be more than happy to assist you.
Why was my order cancelled?
In some cases, your order may be unexpectedly canceled due to issues such as increased order volume or insufficient inventory.
If your order is canceled, botr will notify you via email, and your payment will be automatically refunded.