Shipping & Returns

Shipping and Delivery
(A) Restrictions. Goods will be shipped to the accepted delivery address specified during the ordering process. If regulations prohibit shipping of products to the address, you specify Customer Service will contact you.
(B) Signature Required. A signature of an adult aged 18 years or older may be required for delivery. The customer assumes all responsibility once a signature is obtained at the delivery address.
(C) Shipping Costs. botr offers free shipping for orders over 199 us dollars. Some regions may require a 10% international tax. botr reserves the right to divide your order into partial shipments. In this case, your method of payment will be debited for the goods shipped and for a single shipment.
(D) Delivery Timing. During the ordering process, we will inform you of the time required for delivery and the various forms of delivery options may not be available or may take longer. Some products may be subject to delivery delays. If your order is not able to ship without material delay, Customer Service will contact you to provide more detail and an estimated shipping date.
(E) Taxes. Some regions may require a 10% international tax. These taxes will be assessed during the checkout process.
(F) Delivery Problems. Any delivery failure or late delivery that exceeds ten (10) business days should be reported to our Customer Service as soon as possible. In order for your claim of delivery failure or late delivery to be accepted you must notify us within thirty (30) calendar days from the date of confirmation of your order. You must verify that your shipment is correct on delivery. If there are any discrepancies in your order, you should note the nature of the problem on the delivery notice and sign. You must contact us as soon as possible but no later than ten (10) days after receiving the delivery.
Returns and Exchanges
(A) Returns and Exchanges of Purchased Items. You may return any product ordered on the botr.com website for exchange or refund within seven(7) calendar days from the delivery date. Returned products must be in their original condition, with all tags attached, and in the original packing. The original invoice must be provided with any return. botr will determine in its sole discretion whether the products are in original condition when returned. If botr determines that the products are not in original condition, they will be returned to you. Please allow up to ten (10) days for the processing of your return.
(B) Please be advised that return costs will be borne by the customer unless the reason for return is damaged merchandise or an error on our part. To return a product, please complete and enclose the return/exchange form included with our Shipment. Securely repackage your item. We recommend selecting an insured shipping or postage method as you are responsible for the product until it is returned back to botr. botr does not take title to any returned products until they are received by us.